Pickup & Shipping
We want to make getting your auction wins as easy as possible! Here is everything you need to know about picking up or receiving your furniture.
Local Pickup
Our Sacramento and Indianapolis locations offer local pickup. Once you win an auction, our team will reach out to get you scheduled!
Sacramento, CA
5400 S Watt Ave, Sacramento, CA 95826
(916) 383-2121
Mon-Sat: 9AM - 5PM | Sun: Closed
Indianapolis, IN
5720 Kopetsky Dr, Indianapolis, IN 46217
(317) 772-1825
Mon-Sat: 9AM - 5PM | Sun: Closed
How Pickup Works
Pickup is by appointment only - and it is super easy! After you win your auction, our team will call you to schedule a convenient pickup time. Just give us a call or send an email to confirm, and we will have everything ready for you when you arrive. Our employees are happy to gather your items together and can carry larger furniture right to your vehicle.
Pickup Window
You have 14 days from the auction close date to pick up your items. We know life gets busy, so that gives you plenty of time! Just make sure to confirm your appointment so we can have your items ready and waiting.
If you need a little extra time, please reach out and let us know - we are always happy to work with you. Items not picked up within 14 days may be subject to a $10 per item per day storage fee.
What to Bring
- Your auction confirmation from HiBid
- A truck, SUV, or trailer for larger items
- Blankets and tie-downs to keep your furniture safe during transport
Nationwide Shipping
Our Dallas and Houston locations are shipping-only - which means you can bid from anywhere and get amazing furniture delivered right to your door! No need to leave the couch (well, unless you are replacing it).
How Shipping Works
It is simple! Win your auction on HiBid, complete your payment, and we take care of the rest. Our team packages your items and ships them directly to you. You will receive tracking information so you can follow your furniture all the way home.
Got a Question About Your Shipment?
If you have any questions or concerns about your shipped items, just reach out to our team. We want every customer to be happy with their purchase, and we are here to help if anything comes up. Contact the Dallas or Houston team directly using the phone numbers above, or send us a message.
Good to Know
Payment Info
We accept Cash, Visa, MasterCard, and Discover. Please note we are unable to accept checks or American Express. A 16% buyer's premium and 7.0% sales tax are added to all sales.
We Want You to Be Happy!
All items are sold as-is and all sales are final. That said, your satisfaction matters to us! If you receive something that was not pictured correctly or arrives damaged, please reach out within 14 days and our team will work with you to make it right.
No Reserve Auctions
Every item goes to the highest bidder - no reserve prices, no minimums. That means incredible deals for you! Just remember, once you place a bid, it is final and cannot be retracted.
Item Categories
Items labeled "New" come with a 14-day window to report any concerns. Items labeled "Store Return" are sold as-is at the buyer's own risk - but the prices on these items can be unbelievable!
For complete details, please review our Terms of Use.
Have More Questions?
Check our FAQ or reach out to our team - we are always happy to help!